Shipping & Returns

Refund and Return Policy for GMS Medical

At GMS Medical, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return policy within specific guidelines. Please read below for full details.

General Return Policy

Eligibility: Returns are accepted within 30 days from the order date or 21 days from the delivery date for a full refund of the original product price, less any applicable restocking or return shipping fees.

Condition: Products must be returned in new condition, in their original packaging, and include all paperwork, parts, and accessories to qualify for a refund.

Return Shipping: Customers are responsible for return shipping costs for products delivered via ground shipping (USPS, FedEx, UPS, or DHL). For items shipped by freight, please call 1-888-317-9789 to obtain an estimate on return shipping costs.

Damaged or Defective Products

Inspection on Delivery: Please inspect your product upon delivery. If the item is damaged or defective, you must notify us within 5 days of delivery.

Documentation Required: Provide pictures of the damaged or defective items. Instructions on where to send the pictures will be provided upon contact.

Resolution: Damaged or defective items reported within the 5-day window will be repaired or replaced at no additional cost.

Restocking Fees

Certain products are subject to restocking fees. These fees are as follows:

Power Wheelchairs: 20%

Scooters: 20%

Lift Chairs: 20%

Hospital Beds: 25%

Vehicle Lifts: 20%

Manual Wheelchairs: 20%

Patient Lifts: 20%

Portable Oxygen Machines: 30%

CPAP/BiPAP Machines: 25%

Non-Returnable Items

Some items are non-returnable, including but not limited to:

Custom-built lift chairs or those with a 2-week lead time.

Customizable power wheelchairs (e.g., Pride Jazzy 1450 Heavy Duty Wheelchair).

Customized manual wheelchairs (e.g., Quickie Wheelchair).

Return Process

Contact Us: Reach out to GMS Medical via phone (1-888-317-9789) or online within 30 days of purchase. Provide your sales receipt number and explain the reason for the return.

Obtain an RA#: Our customer service representative will issue a Return Authorization Number (RA#) along with the return address and details about applicable restocking fees.

Package Securely: Pack the item securely in the original packaging. Include the packing slip or a copy of your sales receipt. Clearly write the RA# on the outside of the box.

Track Your Return: Retain the tracking number from your return shipment to ensure the package reaches our warehouse.

Refund Process: Refunds will be issued in the original payment method within 3-5 business days of receiving and inspecting the returned product. Delays may occur for incomplete returns.

Non-Refundable Services

There are no refunds for the following services:

Repairs of power wheelchairs, scooters, lift chairs, hospital beds, vehicle lifts, CPAP/BiPAP devices, and oxygen concentrators.

Service contracts, which include a 90-day or 1-year warranty for replacement or rebuilt parts.

Questions?

For further assistance or questions about your return, contact GMS Medical’s customer service team at 1-888-317-9789. We are here to help!

Shipping Policy for GMS Medical

At GMS Medical, we strive to provide reliable and efficient shipping services to meet your needs. Below, you will find our comprehensive shipping policy.

General Shipping Information

We can ship to virtually any address in the world. However, some products are subject to shipping restrictions and may not be eligible for international shipping. Please review product details for any specific limitations.

Free Shipping

We offer free shipping to all locations in the lower 48 states of the United States. This applies to standard ground shipping methods. Additional charges may apply for expedited shipping or special delivery requirements.

Shipping Providers

We partner with reputable shipping carriers, including:

UPS

FedEx

USPS

DHL

Freight Shipping

For items requiring freight shipping, all items weighing over 150 pounds will ship via LTL Freight. We offer free shipping for all LTL Freight shipments. Please contact us at 1-888-317-9789 for further assistance. Freight shipping is typically required for larger or heavier items.

White Glove Delivery

For customers requiring White Glove Delivery, please contact us at 1-888-317-9789 for an estimated cost. This premium service includes in-home delivery, unpacking, and setup of your item, ensuring a seamless and stress-free experience.

Shipping to Hawaii, Alaska, and Puerto Rico

For shipping rates to Hawaii, Alaska, and Puerto Rico, please contact us at 1-888-317-9789 for a customized shipping quote.

International Shipping

While we strive to accommodate international orders, certain products may be restricted from shipping to specific destinations due to local regulations or carrier limitations. If you encounter issues with international shipping, contact our customer service team for assistance.

Delivery

Delivery times vary depending on the selected shipping method and destination. Once your order has shipped, we will provide tracking information so you can monitor its progress.

Questions or Concerns?

If you have any questions about our shipping policy or need assistance with your order, please get in touch with GMS Medical at 1-888-317-9789. Our customer service team is happy to help!